Privacy Policy

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Your privacy is very important to us

Eden Bay Serviced Apartments is committed to providing high-quality services to its customers, including protecting your privacy and personal information.

This Privacy Policy outlines our commitment to privacy and explains how we collect, use, and disclose your personal information.

Collection of Personal Information

At Eden Bay Serviced Apartments, we only collect personal information that is necessary to fulfill your booking requests, process your payments, and provide you with the best possible service. 

We collect this information through our website and services, and we use it only for the purposes for which it was collected. We are committed to protecting your personal information and keeping it confidential.

Use of Personal Information

We may use your personal information to:

• Respond to your enquiries and customer service requests
• Process and fulfill your service requests
• Communicate with you about your service requests
• Provide you with promotional emails and other marketing communications
• Improve our services
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Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• Service Providers: We may disclose your personal information to our service providers who help us with our business operations, such as payment processing and customer service. These service providers are required to keep your personal information confidential and use it only for the purposes for which it was disclosed.
• Third-Party Partners: In some limited circumstances, we may disclose your personal information to third-party partners who provide complementary products or services that we believe may be of interest to you. These third-party partners are required to keep your personal information confidential and use it only for the purposes for which it was disclosed. We will not sell your personal information to third parties.
• Legal Requirements: We may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
• Consent: We may disclose your personal information to other parties with your consent or at your direction. 

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it unless a longer retention period is required or permitted by law.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website, such as your IP address, browser type, and pages visited. You can disable cookies in your browser settings, but this may affect your ability to use our website.

Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no security measures are perfect and we cannot guarantee the security of your information.

Your Rights Over Your Data

At Eden Bay Serviced Apartments, we respect your right to control your personal information. Under certain circumstances, you may have the right to:

• Access, update, or delete your personal information
• Restrict or object to our processing of your personal information
• Receive a copy of your personal information 
• Withdraw your consent to our processing of your personal information

If you would like to exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws and regulations. Please note that we may need to verify your identity before we can fulfill your request.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website.